How do I unlocked my deceased brother's Samsung phone

"My brother passed away and left behind his locked Samsung phone. May God have mercy on him. He was a businessman, and all his professional secrets and important documents were stored solely on his phone. Please help me find a solution to recover all the data from his phone so we can settle matters with his business partners. Please note that the phone is protected and locked."

This message was sent to me by one of my kind followers on Instagram. From this platform, we extend our deepest condolences to him for the loss of his brother. May Allah forgive him and grant him mercy.

Unfortunately, situations like this often occur in our daily lives. Most people do not give this issue enough attention until, God forbid, someone passes away, and with them, we may lose a great deal of personal and professional information, such as photos, documents, phone numbers, and other sensitive data.

How to Unlock a Deceased's Samsung Galaxy
How to Unlock a Deceased's Samsung Galaxy

That is why everyone should think ahead in order to avoid problems like the one this person is currently facing. I provided him with all the necessary steps after conducting thorough research from reliable sources.

How to Unlock a Deceased's Samsung Galaxy

The most important point I want to emphasize is this: there is no tool or application that can recover data from a locked phone. Claims suggesting otherwise are misleading, illegal, and violate personal privacy. Since the release of Android 5, it has become technically impossible to bypass phone security and extract data. Anyone who says otherwise is simply not telling the truth.

In this article, we will discuss the legal and trusted procedures provided by Samsung and Google that can be used to recover data from the phone of a deceased person.

How to Unlock a Samsung Phone After Forgetting the Password or in the Event of the Owner’s Death: A Comprehensive Guide

In today’s digital world, smartphones are not just communication tools but also personal vaults containing sensitive data, financial accounts, and private conversations. Samsung devices, in particular, are equipped with advanced security systems that make them nearly impossible to unlock without the correct password, pattern, or Google account credentials.

This becomes even more complicated in tragic circumstances, such as when the phone owner passes away, and their family needs access to important information  such as financial records, WhatsApp conversations with clients, or business contacts. Similarly, a person who forgets their password may find themselves locked out of their own device.

This article provides a comprehensive explanation of Samsung phone security, the Factory Reset Protection (FRP) mechanism, and the official solutions available. It also provides an updated list of Samsung customer support phone numbers across more than 20 countries, covering North America, Europe, Asia, Oceania, the Middle East, and North Africa, with external official links for further assistance.

What is Factory Reset Protection (FRP)

Factory Reset Protection (FRP) is a security feature introduced by Google and implemented by Samsung on .all devices running Android 5.1 (Lollipop) and above

How FRP Works

When you set up a Samsung device, your Google account credentials are linked to it If the phone is factory reset without removing that account, the device will request the original Google account username and password .

How to Unlock a Deceased Person's samsung
Can You Unlock a Deceased Person's Phone

This ensures that a stolen phone cannot be simply reset and reused While FRP is an excellent protection mechanism against theft, it can cause difficulties for family members of .a deceased person or users who simply forgot their credentials.

Official Methods to Unlock a Samsung Phone

Using Google Account Credentials

  • If you know the Google account details linked to the phone, enter them during the device setup after a reset.
  • If you have forgotten the password, visit: Google Account Recovery.

Using a Samsung Account

  • Samsung provides a service called Find My Mobile.
  • Visit : Find My Mobile.
  • Log in with the Samsung account linked to the device.
  • From here, you can unlock the device remotely.

Contacting Samsung Customer Service

If the owner has passed away, the family may contact Samsung support directly. Samsung may request:
  • Proof of identity (passport or ID).
  • Death certificate of the deceased.
  • Proof of relationship (such as family registry or legal document).
After verifying the documents, Samsung may assist in unlocking the device or recovering data through official channels

Visiting an Authorized Service Center

Sometimes the only way is to physically visit a Samsung authorized service center with the required documents. Attempting unofficial methods or third-party unlocking tools may risk permanent data loss.

Ethical and Legal Considerations

  1. Accessing a deceased person’s data should always be handled with respect and in compliance with local laws.
  2. Family members should avoid using illegal unlocking tools and instead rely on official Samsung procedures.
  3. This ensures that data integrity is maintained and privacy laws are respected.

Samsung Customer Service Phone Numbers (Worldwide)

Below is a list of Samsung’s official customer service numbers across major countries:

North America

  • USA: 1-800-SAMSUNG (1-800-726-7864)
  • Canada: 1-800-726-7864

Europe

  • United Kingdom: 0330 726 7864
  • Germany: 06196 77 555 77
  • France: 01 48 63 00 00
  • Italy: 800 726 7864
  • Spain: 91 175 00 15
  • Netherlands: 088 909 0100
  • Belgium: 02 201 24 18
  • Sweden: 0771 726 786
  • Norway: 2162 9000
  • Denmark: 707 019 70
  • Finland: 030 6227 515

Asia

  • India: 1-800-5-726-7864
  • China: 400 810 5858
  • Japan: 0120-363-905
  • South Korea: 1588-3366
  • Singapore: 1800-7267-864
  • Malaysia: 1800-88-9999
  • Philippines: (02) 8 422 2111

Middle East

  • UAE: 800-SAMSUNG (800-7267864)
  • Saudi Arabia: 800 247 3457
  • Qatar: 800-2255
  • Kuwait: 183-2255
  • Oman: 800-72627
  • Bahrain: 8000-4726

North Africa

  • Egypt: 0800 726 7864
  • Morocco: 0801 000 323
  • Algeria: 3004
  • Tunisia: 80 100 012

Oceania

  • Australia: 1300 362 603
  • New Zealand: 0800 726 786

Official Samsung Support Links

Useful Links (for all countries)

Conclusion

Unlocking a Samsung phone after forgetting the password or in the unfortunate case of the owner’s death is not a simple process. Samsung’s security system is designed to protect the user’s data, which is why unauthorized unlocking tools are risky and unreliable.

The best approach is always to follow official channels:
  • Use Google or Samsung accounts where possible .
  • Contact Samsung customer support with the necessary documents .
  • Visit authorized service centers if required .
By doing so, families can honor their loved one’s memory while respecting legal and ethical boundaries, ensuring that sensitive data is accessed securely and responsibly.
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